Shipping policy

SHIPPING POLICY

Store Name: Float King

Email: floatkingwheels@gmail.com

Phone: 919 701 9291

Address: 1800 bullard court, raleigh nc 276

Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

- Countries: We currently ship world-wide

SHIPPING COSTS

 - Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.

- Last Order Time: 6:00 pm (selling countries time zone)

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Delivery Time: 3-7 business days

- Business Days: Shipments occur Monday to Saturday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

- Reliable Courier Services: We ship via DHL and FedEx.

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer service via (customer service email address)

- Resolution: We will resolve the issue immediately and send a replacement item or offer a refund.

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Store name:  Float King

Customer Service Opening Hours:

Monday to Friday: 09:00 am - 6:00 pm

Address: 1800 bullard court, raleigh nc 27615

E-mail: floatkingwheels@gmail.com